FAQ
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Is it necessary for someone to be present during the delivery of rented items?
Ideally, we would like an adult to be present upon our arrival unless prior arrangements have been made.
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How far in advance should I book my rentals?
We recommend booking your rentals at least 4-6 weeks in advance, especially for larger events or during peak seasons. However, we are happy to accommodate shorter notice events whenever possible!
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Do you provide delivery services?
Yes, we offer delivery and setup services. The cost depends on the location and size of the order.
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Can I make changes to my order after it has been confirmed?
Yes, you can make changes to your order up to 48 hours before the event, subject to item availability.
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What is your cancellation policy?
Cancellations made more than 14 days before the event will receive a full refund. Cancellations made within 14 days of the event will forfeit the deposit.
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Can you set up a tent on concrete or blacktop?
Yes, we use a weight system to secure the tent when tie downs cannot be utilized.
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How is pricing compared to other companies?
We strive to provide similar pricing with higher quality.
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Do you provide set up?
Yes, set up is free up to 75 chairs/guests.